Refund Policy

​

Effective Date: [20-12-2024]

Thank you for choosing Yellow Poppies, a brand of Pawper Care Private Limited. We strive to provide high-quality digital prints and an exceptional customer experience. Please review our refund policy carefully.

1. Eligibility for Refund
   Refunds will only be granted in the event of a damaged product, provided the issue is reported to us within three (3) calendar days from the date of delivery. To initiate a refund request, customers must contact us via email at hellow@yellowpoppies.com and provide the necessary information, including but not limited to:

   • A description of the damage

   • Photographic evidence of the damaged product

   • Order number and delivery details

2. Refund Process
   Upon receiving the damaged product report within the specified time frame, our team will review the case. If deemed eligible, a 100% refund will be issued to the original method of payment. The refund will be processed within 7-8 business days following the return of the damaged product.

3. Return of Damaged Product
   In the event that a refund is approved, the customer will be required to return the damaged product to us. Instructions for the return process will be provided upon approval of the refund. Please note that the refund will only be processed after we receive the returned product.

4. Exclusions

   • No refunds will be issued for products damaged due to customer misuse, mishandling, or negligence after delivery.

   • Refunds will not be processed for reports made after three (3) calendar days from the delivery date.

   • No refunds will be granted for issues not related to damage, including but not limited to customer preference or change of mind.

5. Contact Us
   For any inquiries or to report a damaged product, please email us at hellow@yellowpoppies.com. We are committed to resolving any issues promptly and to your satisfaction.

By completing a purchase with Yellow Poppies, you acknowledge and agree to the terms outlined in this Refund Policy.